[ Frequently Asked Questions ]
Your Trusted Guide to
Embrace the convenience and affordability of our laundry solutions, and dedicate more time to the activities you cherish. Not to mention, we also save you money on soap, water, heating and electricity.
What if my clothes have heavy stains?
For heavily stained garments, we utilize optimal wash cycles, detergents, and temperature settings to effectively treat and remove stains. We recommend bringing any such items directly to our facility for personalized attention, ensuring specialized stain removal or appropriate dry cleaning techniques are applied.
How quickly can I get my garments back?
Typically, we aim to return your items within a 24-hour period. However, for complex pieces or large volume orders, we may require a bit more time to ensure the highest quality service.
What payment methods do you accept?
For your convenience, we accept cash, UPI, Paytm and Google Pay (G Pay). Please note, we do not provide credit facilities at this time.
Can I request an express service for faster turnaround?
Absolutely, we offer an express service option for those times when you need it most, subject to additional fees. This service is assessed on an individual basis to best meet your urgent needs.
Do you offer services beyond Kandivali?
Yes, we proudly serve customers across Borivali, Kandivali, and Malad. Additionally, we cater to requests in other western suburbs of Mumbai like Goregaon, Santacruz, Andheri, Barsha and beyond. Please contact us to discuss your needs and arrange for the best possible service.
What is steam ironing and how is it different?
Steam ironing utilizes a gentle flow of hot steam, which is less harsh than the direct heat and pressure of traditional irons. It's ideal for smoothing out wrinkles without risking damage to sensitive fabrics like silk, satin, or chiffon.
Do you have any specialized services?
Yes, we offer a comprehensive range of specialized services. This includes steam ironing for delicate fabrics and eco-friendly wash and dry options. Additionally, we provide meticulous cleaning and restoration for branded shoes and designer bags, along with thorough upholstery cleaning.
Is your service available 24x7?
While we currently operate according to the hours listed on our website, we are exploring the possibility of extending our services to 24x7 coverage throughout the western suburbs.
What are the conditions for instant pick-up and delivery?
Instant pick-up and delivery services are available on a case-by-case basis, depending on the schedules of our delivery personnel in the respective location.
Is pick-up and delivery included free of charge?
We offer complimentary pick-up and delivery for orders over Rs. 500 within a 2 km radius of our shop in Mahavir Nagar, Kandivali West, ensuring convenience and value for our local customers.
How do you clean leather shoes?
Our process for leather shoes involves the use of leather-appropriate, high-grade cleaning products, ensuring a thorough and careful restoration of your footwear to a rejuvenated state.
Are bed linens included in your services?
ndeed, we thoroughly clean a variety of bedroom linens, employing top-quality detergents for a soft finish and deep cleanse, thereby extending the lifespan of your items. Bed linens such as sheets, blankets, pillow covers, and towels. You're welcome to provide them in any quantity that suits you.